Nteqo is designed to protect the buyer and the shop

Nteqo is designed so that:

1. 1.1

   Unlock is never blocked

   When the buyer pays and the shop records it, the unlock is sent. No bill and no problem with the shop’s account can stop an unlock or the final release.

2. 1.2

   A shop’s subscription never reaches buyers’ phones

   If a shop stops paying Nteqo, no phone is restricted because of it. The shop simply cannot open new contracts.

3. 1.3

   Emergency calls always work

   A restricted phone can still make emergency calls, and the lock screen shows who to contact and how to pay.

4. 1.4

   Notice comes before any restriction

   The buyer gets a reminder before the due date and on the day. A restriction is only proposed after the grace period and notices, and a shop manager confirms or holds it.

5. 1.5

   The phone ends up the buyer’s

   With the final payment the phone is released for good and protection removed.

6. 1.6

   No wiping, no content, no location

   Nteqo never wipes the phone, never reads the buyer’s photos or messages, and does not collect location.

Nteqo is designed so that:

1. 2.1

   Every shop is kept apart

   One shop can never see or act on another shop’s customers, contracts or devices.

2. 2.2

   Roles, and a record of every sensitive action

   Each staff member has a role. Every sensitive action, such as confirming a restriction, unlocking or correcting a payment, is recorded with who did it and when.

3. 2.3

   Intended state is not confirmed state

   Payment status, the intended device state and the confirmed device state are tracked separately. "Unlocked" shows only once the phone itself confirms it.

4. 2.4

   One effect per action

   A duplicated payment, message or command has exactly one effect. A payment sent twice is not counted twice.

5. 2.5

   IMEI is not a password

   The IMEI is an inventory reference for the phone, never a password anywhere.

Nteqo is designed so that:

1. 3.1

   Providers do the minimum

   Device-management providers supply only lock, unlock and the lock-screen message. Customers, contracts, payments and reminders are run by Nteqo.

2. 3.2

   Provider identity stays hidden

   Shops and buyers never see which provider manages a phone. They deal with Nteqo only.