Reports
Due, collected and overdue, by day and by branch.
Everything a shop needs to sell on installments, in one platform
A dashboard for the shop, an app for staff, reminders and a link for the buyer, and device protection used with care. Here is Nteqo, part by part.
The shop dashboard
Owners, managers, sales and collection staff use it, and each sees what their role allows. Every day starts with what needs your attention.
- Customers, contracts and payment schedules
- Payment recording and printed receipts
- Collections and a follow-up list for late contracts
- Devices and their confirmed state
- Messages and buyer links
- Staff, branches and settings
Hello Layla
Here’s what needs your attention today.
Friday 30 October 2026, Beirut time
Due today$340
Overdue balance$1,120
Collected today$260
Devices needing attention2
Customers to follow up
| Customer | Contract | Status | Overdue |
|---|---|---|---|
| Georges *** | ALW-2026-000042 | 6 days overdue | $60 |
| Sara *** | ALW-2026-000014 | Due today | $45 |
| Ali *** | ALW-2026-000021 | Due today | $30 |
The staff mobile app
For staff in the shop and collectors on their round. What they record goes into the same records the dashboard shows.
Today’s round
Who owes a payment today, where, and how much.
Record at the door
The amount is recorded and the buyer gets a receipt.
Today’s collection round
Tripoli branch · 4 visits
Collected so far$25
Still to collect$105
- Rana ***El Mina$30
- Mira ***Abi SamraPaid
- Ali ***Zahrieh$40
- Hadi ***Al Tall$35
Sell at the counter
Create the customer and contract and enrol the phone.
Follow-up list
Late contracts, call notes and promises to pay.
SMS and WhatsApp reminders
Sent automatically before and on each due date, so your staff do not have to call every customer. If a message is ever sent twice, it has exactly one effect.
Before the due date
A reminder with the amount and date
On the due date
A reminder with the payment link
After the due date
The contract appears in the shop’s follow-up list
Alwan PhonesWhatsApp
Hello Rana, your payment of $30 is due today, 15 October. Thank you for choosing Alwan Phones.
Your payment link
Illustration. The data shown is not real.
What the message includes
- Buyer’s name
- Amount due
- Due date
- Shop name
- Payment link
Alwan PhonesRead only
Hello Rana
You paid$140
Remaining$90
- Aug: Paid, $30
- Sep: Paid, $30
- Oct: Paid, $30
- Nov: Upcoming, $30
- Dec: Upcoming, $30
- Jan: Upcoming, $30
Next payment15 November$30
QuestionsCall the shop
The buyer link
A page the buyer opens from the message, with no app and no sign in.
What it shows
- What they have paid so far
- The remaining balance
- The next due date and amount
- How to reach the shop
What it does not do
- No password and no account
- Nothing can be changed from it
- No other customer’s data is ever shown
Device protection, used with care
Protection is not automatic locking. It is a capability that works on supported models only, under disclosed rules, with a person deciding.
| Moment | Payment status | Intended state | Confirmed state |
|---|---|---|---|
| Manager confirmed a restriction | Overdue | Restricted | Restricted |
| Payment recorded | Paid up | Unlocked | Waiting for the phone |
| Phone confirmed | Paid up | Unlocked | Unlocked |
- Supported models only, each approved after testing.
- Restriction only follows an overdue contract, after the grace period and notices, and a shop manager confirms it.
- A restricted phone still makes emergency calls, and its screen shows who to contact and how to pay.
- Nothing on the shop’s account can block an unlock, and the last payment releases the phone for good.
- Every confirmation and unlock is recorded with who did it and when.
Reports, roles and branches
One shop or several branches: every staff member has a role, and every sensitive action is recorded.
Roles and permissions
Owner, manager, sales, collector, and the branches each person works in.
Audit trail
Confirming a restriction, unlocking a phone, correcting a payment: who did it and when.
Several branches
All of a shop’s branches in one account. No shop can ever see another shop’s data.
Illustration. The data shown is not real.
All of these parts, in one service
They all come together from Nteqo, with setup, training and help from our team.
Ask for a guided demo
Our team shows you the dashboard and the staff app on examples close to your sales. Tell us a little about your shop and we will agree on a time that suits you.