Frequently asked questions
Short, clear answers for shop owners and for people who bought a phone on installment.
Did not find your answer?
Send us your question and our team will get back to you. If it is about a payment, your shop is the quickest to help.
For shops
Phones, pricing, and how phone protection works in your shop.
Which phones are supported?
Today we support Samsung, and the Tecno, Infinix and itel brands. Each model is approved after testing, and more brands are planned.
Do you support iPhone?
No. Nteqo works with Android phones only; iPhone is not supported.
How much does it cost?
The shop pays for each phone activated on the platform, possibly with a monthly platform fee. Prices are not published yet, so contact us for details that fit your shop.
Does a phone lock automatically when a payment is late?
No. After the grace period, and once the buyer has had reminders, Nteqo may propose a restriction; a shop manager confirms it or holds it.
No one can lock a phone on a whim, and every sensitive action is recorded with who did it and when.
What happens if my shop stops paying Nteqo?
Nteqo is designed so that no buyer phone is ever restricted because of the shop’s account. The shop cannot open new contracts, but unlocking after payment and the final release always continue.
Can another shop see my customers?
No. One shop can never see or act on another shop’s customers, contracts or devices.
How do we get started?
Request a demo. Then the Nteqo team sets up your shop, its branches and staff roles, and you start recording contracts and payments.
For buyers
Paying, unlocking your phone, and what happens to your data.
Do I pay Nteqo?
No. You pay the shop you bought from, in cash or by the shop’s own methods. Nteqo never asks you for money; if anyone asks you to pay a different number, check with the shop first.
How does my phone unlock after I pay?
When the shop records your payment, the unlock is sent. The phone shows as unlocked in the system only once your phone confirms it.
No problem with the shop’s account can stop your phone from unlocking after you pay.
Does my phone need to be connected?
The unlock is sent to your phone, and it only counts as unlocked once the phone confirms it. So keep your phone on and connected after you pay.
Can anyone read my photos and messages or see where I am?
No. Nteqo never reads your phone’s content, such as photos and messages, does not collect your location, and never wipes your phone.
Can I call emergency services if my phone is restricted?
Yes. Emergency calls always work, and the lock screen shows who to contact and how to pay.
What happens at the end of the plan?
After the last payment your phone is released for good and the protection is removed. The phone is fully yours.
See the platform on your own shop sales
Book a short call. We show you how installment contracts, payments and reminders are recorded, and answer your questions.