Your installment phone, explained
The shop you bought from uses Nteqo to record your contract and payments. Here is what that means for you, in plain words.
What the protection on your phone means
The shop protects the phone until it is paid for. The protection is about the installments only; it stays out of your private life.
Your contract is with the shop. Nteqo provides the technology to the shop; the shop sells and follows up on payments.
What never happens
No one reads your photos or messages
Nteqo does not reach the content of your phone.
Your phone is never wiped
Nothing is deleted from your phone, at any time.
Your location is not collected
Where the phone is, is not recorded or followed.
How to pay
You pay the shop directly, in cash or by the shop’s own methods.
- Pay at the shop, or to the shop’s staff member who comes by to collect.
- Once the shop records your payment, you get a receipt and your payment link updates.
Your payment link
The shop sends you a link by SMS or WhatsApp. You open it on your phone with no app and no sign-in. It is for viewing only.
- What you owe
- The amount left until the end of the plan.
- What you paid
- Every payment the shop has recorded.
- Next payment
- How much, and when.
You cannot pay or change anything from the link. If an amount does not match what you paid, check with the shop.
Payment link
Al Salam Phones
Payments on track- Remaining
- $270
- Paid
- $180
- Next payment
- $45
- Jan: Paid, $45
- Feb: Paid, $45
- Mar: Paid, $45
- Apr: Paid, $45
- May: Upcoming, $45
- Jun: Upcoming, $45
- Jul: Upcoming, $45
- Aug: Upcoming, $45
- Sep: Upcoming, $45
- Oct: Upcoming, $45
View only
The reminders you receive
Short messages by SMS or WhatsApp, so you do not miss a date.
Before the due date
A reminder of the amount and the date.
On the due date
A reminder that the payment is due today.
After you pay
Confirmation that the shop recorded your payment; your link updates.
If a payment is late
You get notices before any restriction, and the shop follows up with you.
If your phone is restricted
It does not happen suddenly. A phone is restricted only after a payment is overdue and you have had reminders, and a person at the shop has to confirm it.
- Emergency calls always work.
- The lock screen shows who to contact at the shop and how to pay.
To get your phone back to normal
Pay the shop
In cash or by the shop’s own methods.
The shop records your payment
Once it is recorded, the unlock is sent.
Your phone unlocks
It shows as unlocked once your phone confirms it. Keep it on and connected.
Nteqo is designed so that no problem with the shop’s account can stop your phone from unlocking after you pay.
At the end of the plan
After the last payment your phone is released for good and the protection is removed. The phone is fully yours.
Who to contact
Your shop first
For anything about payments: amounts, receipts, dates, and unlocking after you pay.
You can also visit the shop in person.
Nteqo for help
If the shop has not solved your problem, or you want to make a complaint or ask about the service.
Do you run a phone shop?
See how to record installment contracts, payments and reminders in one place.