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From the first sale to the last payment

This is how an installment contract runs in your shop with Nteqo, step by step, and who does each step.

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Steps

  1. Step 1: The shop joins

    We set up the shop and its branches, and add staff with their roles: owner, manager, sales, collector. Each person sees only what their role and branch allow.

    Done by:The Nteqo team

    Branches and staff

    BeirutTripoli

    • Rami ***OwnerAll branches
    • Layla ***ManagerAll branches
    • Karim ***SalesBeirut
    • Jad ***CollectorTripoli

  2. Step 2: Sale and enrolment

    Staff create the customer and the contract: price, down payment and a weekly or monthly schedule. They check the phone model is supported, then enrol the phone with protection before handing it over.

    Done by:Sales staff

    New contract

    Supported model

    Rana ***Samsung Galaxy A15

    Phone price
    $230
    Down payment
    $50
    Schedule
    6 monthly payments
    Each payment
    $30
    Device protection
    Enrolled, confirmed by the phone

  3. Step 3: Collection

    Every payment is recorded in the dashboard or the staff mobile app. The buyer gets a receipt, and their payment link updates straight away.

    Done by:Shop staff or a collector

    ReceiptReceipt number R-2026-004315
    Amount
    $30
    Method
    Cash
    Collector
    Jad ***
    Remaining balance
    $90

    Buyer link updated

  4. Step 4: Reminders

    SMS and WhatsApp messages go out before and on each due date. Late contracts appear in the shop’s follow-up list.

    Done by:Automatic

    Before the due date

    Alwan PhonesSMS

    Hello Rana, your payment of $30 is due on 15 October.

    On the due date

    Alwan PhonesWhatsApp

    Hello Rana, your payment of $30 is due today. You can pay at the shop.

    Your payment link

  5. Step 5: When a payment is overdue

    After the grace period and the notices, Nteqo may propose a restriction. Nothing happens on its own: a manager confirms the restriction or holds it.

    Done by:A shop manager

    Restriction proposed

    Georges ***Contract ALW-2026-000042

    • Grace period has ended
    • Two reminders sent, before and on the due date
    • Model supported and enrolled

    Confirm the restriction? Emergency calls stay available and the lock screen shows the shop’s number.

    HoldConfirm

  6. Step 6: Payment and unlock

    Once the payment is recorded, unlock is sent straight away. The phone only shows as unlocked after the phone itself confirms it.

    Done by:Staff, then Nteqo

    Device status

    Payment status
    Paid up
    Intended state
    Unlocked
    Confirmed state
    UnlockedConfirmed by the phone 10:42
    1. Payment recorded
    2. Unlock sent
    3. Phone confirmed unlock

  7. Step 7: Final payment and release

    With the last payment the phone is released for good and protection is removed. The phone is fully the buyer’s.

    Done by:Automatic

    Contract complete

    Paid in full
    Protection
    Removed
    Phone
    Released for good

What the buyer sees

The buyer needs no app and no account. Everything reaches them on their phone.

Buyer help
Clear messages
A reminder before and on the due date, and a receipt after every payment.
A read-only link
What they paid, what is left and the next due date.
A lock screen that explains
If the phone is restricted, the screen shows who to contact and how to pay, and emergency calls stay available.

See the platform on your own shop sales

Book a short call. We show you how installment contracts, payments and reminders are recorded, and answer your questions.

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